At Candlecopia, we are committed to providing our customers with an exceptional shopping experience. We understand that sometimes you may need to return or exchange a product, and we want to make the process as smooth as possible. Please review our refund policy below to ensure a hassle-free return experience.
Return Eligibility
To be eligible for a return, please ensure that:
a. The product is unused, unworn, and in the same condition as received.
b. The product is in its original packaging with all tags, labels, and accessories intact.
c. You initiate the return request within 30 days of receiving the product.
Please note that certain products, such as perishable items, customized products, or items purchased during clearance sales, are not eligible for returns.
Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team here at to request a return authorization.
b. Provide your order number, a brief description of the issue, and any relevant photos or videos.
c. Our team will review your request and provide you with a return authorization number and shipping instructions.
d. Pack the product securely, including all original packaging and accessories, and ship it to the provided return address.
e. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund request.
Refunds
If your return is approved, we will process the refund within 5-7 business days. The refund will be issued to your original payment method, minus any shipping fees, unless the return is due to our error or a defective product. You will receive a confirmation email once the refund has been processed.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team and follow the same return process outlined above.
Shipping Costs
Customers are responsible for all return shipping costs, unless the return is due to our error or a defective product. In such cases, we will provide a pre-paid shipping label.
Exceptions
We reserve the right to refuse a return or exchange if the product is not in its original condition, is damaged or missing parts, or does not meet the eligibility criteria outlined in this policy. In such cases, we will notify you of our decision and provide an explanation.
If you have any questions or concerns about our refund policy, please feel free to contact our customer support team. We are here to help and ensure your satisfaction with every purchase.